Terms of Service

These terms apply to every purchase made from the MAIE online store at maie-store.com. By placing an order you accept them.

Who we are

MAIE is a curated womenswear label, registered in Norway.

• Legal owner: Zafs
• Organisation number: 922 173 508
• Email: Maie-cl@outlook.com
• Phone: +44 7407 762182

MAIE does not operate a shop or warehouse at the registered address. Orders are dispatched from our partner warehouses in Turkey and across Europe.

Ordering

An order becomes binding once you complete checkout and receive our confirmation email. We may decline or cancel an order and refund you in full if we do — for example if there is a pricing error, if a piece becomes unavailable at our partner warehouse, or if we cannot ship to your delivery address.

Prices and payment

Prices are displayed in the currency selected for your country or region. The currency and total payable are shown at checkout before you place your order. Payment is taken at checkout. Your bank or payment provider may apply a conversion rate or foreign transaction fee if your account currency differs from the checkout currency.

Import duty and local taxes are not included in the price. See our shipping policy.

We correct pricing errors when we find them. If a piece was listed at an obviously wrong price and you have already ordered, we will contact you before dispatch and you may cancel for a full refund.

Where we ship

We ship to the countries available at checkout. If your country is not listed at checkout, we are not able to deliver there at the moment. The country list is shown in the region selector on our site and is the definitive answer for where we currently deliver.

Our clothing

Everything we sell is womenswear and accessories: dresses, knitwear, outerwear, tops, bottoms, matching sets, bags and shoes.

• Colour: we photograph our pieces as faithfully as we can, but screens vary and a shade may look slightly different in person.
• Sizing: our sizing follows standard European measurements. Please use the size guide and the fit notes on each product page, since cut varies between styles.
• Materials: the fabric composition shown on each product page is what we receive from our suppliers. Where a piece is a synthetic alternative to a natural material we say so plainly and describe it as vegan leather or faux fur, never as the real thing.
• Branding: every piece is sold under the MAIE name. We do not sell, and do not describe anything as, another brand's product.
• Care: please follow the care instructions on the product page and the garment label. Damage caused by washing against those instructions is not a fault.

Availability

Stock is held by our partner warehouses. Occasionally a piece sells out between your order and dispatch. If that happens we tell you quickly and refund you in full, or hold your order for a restock if you would prefer.

Shipping and returns

Shipping is free on every order, with no minimum spend, to every country available at checkout. You have 30 days from delivery to request a return. MAIE does not offer free returns: return shipping is paid by you, unless the item is faulty or we sent you the wrong item. Full detail is in our shipping policy and returns policy, which form part of these terms.

Your consumer rights

Nothing in these terms limits the rights you have under consumer law. If you are shopping from the EU or EEA you keep your statutory 14-day right of withdrawal and your rights in respect of faulty goods, whatever is written here.

Accounts and site use

You confirm you are at least the age of majority where you live. Keep your account details to yourself. Do not use the site for any unlawful purpose, and do not attempt to disrupt it.

Intellectual property

The MAIE name, our logo, our photography and the text on this site belong to us and may not be reproduced without written permission.

Limitation of liability

To the fullest extent permitted by law, MAIE is not liable for indirect or consequential loss arising from the use of this site or our products. Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence.

Governing law

These terms are governed by Norwegian law. If you are a consumer you may also rely on the mandatory consumer protections of the country you live in.

Changes

We may update these terms. The version published when you place your order is the version that applies to it.

Contact

Questions about these terms? Email Maie-cl@outlook.com or use our contact page.