Shipping policy

Shipping policy

Free shipping

Shipping is free on every MAIE order, to every country available at checkout. There is no minimum spend and no shipping charge is added at checkout.

Where your order ships from

MAIE is a womenswear brand operated by Zafs Luis Felipe Santos De Araujo (organisation number 922 173 508), registered in Norway. We choose the edit; the pieces are held and dispatched by our partner warehouses in Turkey and across Europe. MAIE does not operate a warehouse or shop at its registered address.

If your order contains several items, they may travel from different warehouses and arrive as separate parcels on different days, each with its own tracking.

Processing time

Orders are processed and dispatched within 1 to 2 business days. You receive an order confirmation straight away, and a second email with tracking once your parcel leaves the warehouse.

Delivery times after dispatch

Delivery usually takes 3 to 7 business days after dispatch, so most orders arrive within 4 to 9 business days of being placed. Depending on the destination and carrier, it can in some cases take up to 10 business days after dispatch (up to 12 business days in total). This applies to all destinations available at checkout.

These are estimates based on how our parcels usually travel, not guarantees. Customs inspections, peak periods and remote delivery addresses can add time.

Where we ship

We ship to the countries available at checkout. If your country is not listed at checkout, we are not able to deliver there at the moment.

Taxes, customs and import charges

MAIE does not add VAT, sales tax or import duty at checkout, and the checkout total is the amount you pay MAIE. Because parcels are dispatched from Turkey and across Europe, a parcel that crosses a customs border may attract import duty, import VAT or GST, or a courier handling fee, charged on delivery by the carrier or the local authorities. These charges are set by the destination country, are not included in the checkout total, cannot be calculated by us in advance and are the customer's responsibility.

If a parcel is refused at customs and returned to us, we refund the item price once it arrives back.

Tracking

Every parcel is tracked. If your tracking has not updated in 10 business days, contact us with your order number and we will chase it with the courier the same day.

Delayed or lost parcels

If a parcel is confirmed lost in transit, we replace it or refund you in full, your choice.

Wrong address

Please check your address at checkout. If you spot a mistake, email us immediately. We can usually correct it before dispatch, but once a parcel has shipped we cannot redirect it.

Returns

You can request a return within 30 days of delivery. Return shipping is paid by the customer, unless the item is faulty, damaged or incorrect, and we recommend a tracked service. Contact us first and we send you the return instructions and address. See our refund policy.

Contact

Email Maie-cl@outlook.com, call +44 7407 762182 or use our contact page.